Our Response to COVID-19
How we're keeping you safeWhile most events in our 2020-2021 Season have been postponed, we still invite you to enjoy some live performances in a socially distanced format. Please read below to learn more about our new policies and what we're doing to protect our guests, artists, and staff.
The McKnight Center for the Performing Arts at Oklahoma State University has taken enhanced health and safety measures – for you, our other patrons, and employees. We ask that you follow all posted instructions while visiting The McKnight Center.
However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease and Control Prevention, senior citizens and patrons with underlying medical conditions are especially vulnerable.
By visiting The McKnight Center, you and any guests voluntarily assume all risks related to exposure of COVID-19.
Face CoveringsFace masks that cover the mouth and nose are required for all guests over the age of four (4) and staff while present in The McKnight Center, in accordance with Oklahoma State University campus regulations and the City of Stillwater mask ordinance. Face shields are not an acceptable substitute for face masks. Anyone not wearing a mask will be asked to leave and tickets will not be refunded.
All guests should supply their own masks, as they are not provided. A limited number of McKnight Center branded masks are available for sale at the Box Office, while supplies last.
Click HERE to review the CDC recommendations in choosing a mask.
Staff Health ScreeningAll staff have been tested for Covid-19 and continue to be tested on a regular basis. Staff are pre-screened and have their temperature checked prior to the start of each event. Staff sanitize their hands at least once per hour.
Ticketing and Box OfficeAll events, including free events, require a ticket to provide proper documentation should the need arise for post-event contact tracing.
All events will be electronically ticketed. Tickets are delivered to the email address associated with the order in the form of a PDF attachment. Please present your ticket on your mobile device upon entering the hall or plaza. For guests having difficulty accessing their e-tickets, Box Office staff are happy to assist you with printing a "no touch" ticket.
Read more about our ticket policies HERE.
Guests are encouraged to complete ticket orders over the phone by calling (405) 744-9999 or order online to minimize contact with Box Office staff. Box Office hours are Monday - Friday from 9 a.m. - 4 p.m. and two (2) hours prior to each showtime.
Each Box Office window will have a Plexiglas shield on the counter top in front of Box Office windows to allow for safer communication with customers. A Plexiglas divider will be stationed between the two windows to allow for a safety barrier between customers while they are conducting business. For those waiting in line, floor markers will be placed at 6’ intervals to assist with social distancing.
Social Distancing and SeatingSeating availability has been reduced to comply with social distancing guidelines. Each seating pod is separated by 6'.
For most McKnight Center events in the Recital and Performance Halls, tickets will be sold in pods of one, two, three, or four seats. Larger seating pods may available upon request and are only for families and groups who have been sheltering together. Requests should be made at least 24 hours prior to the event. Requests made on the day of the event cannot be fulfilled. Please contact the Box Office to request a larger pod or to request accessible seating.
For Greenwood School of Music events, tickets will be sold in single seats only.
Seating deemed “Not for Use” according to social distancing protocols will be designated with a seat marker.
All entrances, stairwells, restrooms, and elevators will remain in use. However, elevator use will be limited to single patrons or single family/friend groupings per use, and some restroom sinks may be temporarily restricted to assist with complying with social distancing.
House Opening, Intermissions, and ConcessionsTo ease crowding prior to the start of concerts and events, the House will open one (1) hour prior to showtime.
Intermissions, concessions, and receptions will be suspended until further notice. Additionally, the Patrons Lounge will remain closed until further notice.
Water fountains are temporarily disabled to limit virus transmission.
Cleaning and SanitationWe’ve initiated enhanced frequency and thoroughness of sanitation practices in accordance with the latest industry guidelines to assure the health and safety of all patrons and staff. Before, during, and after every event our custodians will sanitize key touch points in public areas (door handles, lobby seating, stair rails, elevator buttons, counter-tops, etc.) with approved sanitation products. Between events, they will sanitize seating areas using a state-of-the-art atomizing spray mister which allows for the virucide to penetrate the cloth surfaces within the halls.
The McKnight Center has a highly efficient H/VAC system that provides for air volume turnover and filtration several times per hour. Additionally, the system will be configured to allow for “On Demand” purging of the air volume for increased filtration.